IGT Field Service Tech I - Bergen/Passaic Counties in Cranbury, New Jersey
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Overall Objective and Purpose
Provide entry level maintenance, installation and service of IGT's equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
General Area of Coverage - Bergen and Passaic Counties
Principal Duties and Responsibilities
Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
Follow company policies to accurately confirm, accept and close service calls via automated dispatch system
Appropriately document service activity according to site policy
Process and maintain consumables inventory according to site policy
Properly package and ship defective self service equipment to central repair facility
Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location
Accurately maintain, stock and document equipment, parts and consumables inventory
Document retailer installation, changes and removals
Follow procedures for returning defective materials to Central Repair facility (RMA Process)
Adhere to IGT’s Customer Service Best Practices
Adheres to all safety policies and procedures.
Produce various reports to management, such as preventive maintenance completions, vehicle accident, and Field Service activities
Adhere to fleet and vehicle maintenance policies including vehicle care/organization.
Practice defensive driving
Understand and adhere to lottery rules and regulations
High school degree or GED equivalent required.
1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs
Special training requirements
Experience working with electronics and electromechanical devices required..
Experience working with communications and IP based technology preferred.
Experience navigating various software applications required.
Ability to work independently. Self-motivated.
Exemplary customer service skills
Strong mechanical reasoning skills
Excellent interpersonal skills, including the ability to build relationships with and collaborate with others and the ability to maintain professionalism in his/her interactions with others
Strong verbal communication skills
Ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change and to stay focus and perform well under pressure
Good judgment and strong critical thinking skills
Ability to follow directions
The incumbent must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
All candidates must pass criminal, education and employment background checks mandated by state lotteries and may be required to pass credit checks (varies by state).
Work schedule: 1:00 pm - 10:00 pm and includes some weekend days.
Physical (% time: travel, operating machinery, environmental etc.)Travel: Majority of time is spent in the field driving from one location to the other servicing terminals.Physical Requirements: Must be able to climb a ladder, and lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when workingwith tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Successful candidates must satisfactorily meet IGT’s pre-employment reference and background checks and any applicable pre-placement physical and drug testing requirements.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
We thank all applicants for applying; however, only those selected to interview will be contacted.
An Equal Opportunity Employer – Minority/Female/Disabled/Veteran
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .