IGT Field Service Tech I in Denver, Colorado

Principle Duties and Responsibilities:

  • Performs on-site servicing, troubleshooting, repair and/or installation of company product

includes any aspect of field support, including but not limited to system hardware, PC's, and networking/wireless communication devices

  • Responsible for transporting, installing and maintaining equipment on site in customer locations

  • Diagnoses and troubleshoots mechanical, hardware, software, systems and wireless Communication failures, using established procedures and troubleshooting equipment

  • determines most cost effective repair/resolution to minimize customer downtime

  • Prepares reports for analysis of product failure trends and service ability issues

Requirements

  • Minimum Education: High School graduate or GED equivalent

  • Minimum Experience: Typically requires a minimum of 1 or more years of experience in technical repairs and customer service

  • Experience working with electronics and electromechanical devices required

  • Experience working with communications and IP based technology is preferred