IGT Casino Services Tech I in Dover, Delaware

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

IGT Gaming Service Technician I

Dover Downs, Dover, DE

Overall Purpose and Objectives:

Performs a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the sub-assembly level and boards, under general supervision.


  • Comprehensive understanding of rules and regulations within assigned jurisdiction.

  • Comprehensive knowledge of venue specific policies within the assigned jurisdiction.

  • Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices.

  • Performs installations, de-installations and relocations of video gaming devices.

  • Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.

  • Communicates effectively and efficiently with floor attendants.

  • Assists in the resolution of player disputes.

  • Using technical manuals in the repair/maintenance of Video Gaming devices.

  • Performs regularly scheduled preventive maintenance.

  • Must be able to frequently lift up to 50 pounds. Loads/unloads trucks.


  • High School graduate or GED equivalent.

  • One or more years of related work experience.

  • Candidate must have strong mechanical reasoning skills and the ability to work independently.

  • Will be required to apply for Gaming License in the appropriate jurisdictions.

  • Limited travel between facilities.

  • Will be required to perform services in the smoking areas of the facility.

  • Physical requirements involve walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .