IGT Field Service Technician, Entry-Level in Midland, Texas

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Provide entry level maintenance, installation and service of IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

  • Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location

  • Follow company policies to accurately confirm, accept and close service calls via automated dispatch system

  • Appropriately document service activity according to site policy

  • Process and maintain consumables inventory according to site policy

  • Properly package and ship defective self-service equipment to central repair facility

  • Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location

  • Accurately maintain, stock and document equipment, parts and consumables inventory

  • Document retailer installation, changes and removals

  • Produce various reports to management, such as preventive maintenance completions, vehicle accident, and Field Service activities

Requirements:

  • High school degree or GED equivalent required.

  • 1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs.

  • Ability to work independently. Self-motivated.

  • Exemplary customer service skills

  • Excellent interpersonal skills, including the ability to build relationships with and collaborate with others and the ability to maintain professionalism in his/her interactions with others

  • Ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change and to stay focus and perform well under pressure

  • The incumbent must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

  • All candidates must pass criminal, education and employment background checks mandated by state lotteries and may be required to pass credit checks (varies by state).

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .