IGT Customer Training Ins I in Nashville, Tennessee

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Overall Purpose and Objective:

The Trainer I is responsible for the delivery of technical training activities that contribute to the implementation of on-line, instant, video and other lottery systems and products. This position assists with the development of training courses and programs.

Responsibilities:

  • Conduct training classes for new and existing staff using established training programs that include instructor-led classes, distance learning programs, train-the-trainer and hands-on experience and testing programs.

  • Participates in the development and validation of new training programs.

  • Support customers of all levels by learning customer-specific requirements to enhance training programs.

  • Track all training and testing data, provide status reports and training wrap-up reports to management.

  • Attend training classes as required to enhance expertise relevant to job activities and to achieve certification based on department standards.

  • Assists with the implementation and maintenance of training environments or setup of training equipment, dependent upon the domain-specific training.

  • Assists the Senior Trainer with the Training Needs Analysis/Business Analysis and costing processes.

Requirements:

  • Bachelor's Degree or equivalent years of experience

  • 2-4 years’ experience in customer service and experience in training or teaching required

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .