IGT Field Service Technician in New Orleans, Louisiana

Req No. 17225BR

Job Posting Title Field Service Technician

Location LA - New Orleans

Shift Day

Employment Status Full Time


This position is located in Baton Rouge, LA

The Casino Services Field Technician I will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to indentify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers. Additional services provided may include:

Set up game options and test various devices, e.g. bill acceptors

Perform software and system integration verification tests for jackpots

Test programs with various verification devices such as Kobetron and Chip Comparator

Troubleshoot with input and output tests

Test pay table, reel strip and bonus awards

Perform other duties as assigned by management

First Year Goals

  • Attend and successfully complete the new hire training. Ride and train with a senior technician

  • Carry out simple Field Service tasks to include:

  • Standard EGD Service calls

  • Installation of Trade Sale units without assistance

  • Navigate and use FSA without assistance

  • Install MJP games with some assistance from senior technicians

  • Meet and greet all customers in the Florida Gaming and Native sides

  • Follow and execute tasks assigned by Lead Technician

  • Cross Train with Lottery side of IGT

  • Perform accurate inventory cycle counts to assigned storage location

Required Qualifications

  • High school diploma or equivalent required. 1-3 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. Up to 2 years of project or team lead experience preferred. Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred. Must also have knowledge and experience in:

  • AC/DC fundamentals

  • Tools and experience using tools is required

  • Reading and translating wiring diagrams

  • Maintaining, repairing and troubleshooting to component/circuit level

  • Testing programs with verification devices such as Kobetron and Chip Comparator

  • Troubleshooting with input and output tests

  • This position also requires the ability to lift 75 lbs, ability to travel, willingness to work varied shifts and overtime as required, pass the DMV check and have a valid state driver’s license and a clean driving record, and be able to obtain the necessary state, local and tribal gaming license(s). Must also be able to pass IGT security background check and pass for-cause drug tests.

  • Have prior experience with one or more of the following:

  • Consumer or Commercial Electronics, Telecommunication devices and peripherals, Information Technology, Computer hardware and software applications, Slot Technician/Gaming.

  • Clean driving record

  • High School Diploma

Special requirements needed

Security Investigation

Ability to Travel

Able to stand an eight hour shift

Must be at least 21 years of age

Able to obtain a Gaming License

Valid driver license and clean driving record

Pass a background check

Available to work on weekends

Keys To Success

• Drive results to achieve high-quality work results regardless of work complexity. • Build collaborative relationships both internally and externally • Decision making to identify and understand situations; identify opportunities to proactively resolve. • Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles. • Self-leadership to continuously learn and develop oneself • Foster innovation

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.