IGT Call Center Associate I - Interactive in Providence, Rhode Island

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Answers inbound calls, emails and chats from clients, retailers and lottery customers.

Responsibilities:

  • Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.

  • Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.

  • Diagnose and troubleshoot problems and take appropriate action.

  • Promote and enhance excellent customer relations.

  • 24 x 365 call center, weekends and holidays required

  • 2nd Shift Positions Available - a 10% shift differential is offered for this shift and position Requirements:

  • High School diploma or equivalent

  • 1 year of customer service experience within a call center or comparable industry preferred

  • Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills Must pass a security background check

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich).

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com at http://www.igt.com/ .