IGT Customer Support Analyst, Information Technology in Reno, Nevada

Req No. 17296BR

Job Posting Title Customer Support Analyst, Information Technology

Location NV - Reno

Shift Day

Employment Status Full Time

Description If you enjoy being the go-to person for your colleague’s IT needs, this is a job you will want to explore! We are seeking a Customer Support Analyst who will support our office of cutting-edge engineers and office staff. We are looking for an individual that can work as a team and has some experience in supporting an enterprise environment while delivering exceptional customer service.

• Creation and deployment of a common desktop image for PC using windows 7 and Mac OS X.

• Network printer support and configuration.

• Software configuration and deployment to employee workstations.

• Provide first line response for users requiring assistance with IT issues and problems.

• Documenting all aspects of troubleshooting, resolution, attachments and any other pertinent information in the trouble ticketing system.

• Contribute content to the IT knowledge base

• Provide support for mobile communications via our internal MDM solutions.

• Support password and data integrity and file system security for the desktop environment.

First Year Goals

• Become the sought after support person within the IGT Reno office

• Be able to take on and handle the majority of desktop issues without outside assistance

• Maintain an accurate inventory of equipment

Required Qualifications

• 1+ years of experience in systems customer support

• Operating systems:

o Windows 7, 8 & 10

o Mac OS X 10.7-10.11

• Applications:

o Office 2010,2013

o Citrixo Exchange (2013 and 365 cloud) (email accounts, distribution lists & shared mailboxes)

o Active Directory (group users, etc.)

o Experience installing SAP

o Bomgar

• The ability to communicate and write clearly to convey complex ideas and instructions to the IGT user community.

Preferred Qualifications

• Bachelor's or Associate's degree or equivalent experience

• Experienced with Jamf Casper suite

• Experience using a trouble ticketing system

• Experience with Bomgar remote support

• Juniper VPN (Pulse, network connect)

• Experience with MS Office 365

• Experience with OSX in a Windows infrastructure

Special requirements needed Security Investigation

Keys To Success

• Drive results to achieve high-quality work results regardless of work complexity.

• Build collaborative relationships both internally and externally

• Decision making to identify and understand situations; identify opportunities to proactively resolve.

• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.

• Self-leadership to continuously learn and develop oneself

• Foster innovation

* cb #LI-LH1