IGT MegaJackpot Customer Support Specialist in Reno, Nevada
Req No. 17102BR
Job Posting Title MegaJackpot Customer Support Specialist
Location NV - Reno
Employment Status Full Time
This position serves as the face of IGT to Mega Jackpot primary award winning patrons and casino locations by responding to jackpot events via telephone, sharing on-call duties within the team to respond promptly upon a jackpot hit. The individual in this position is responsible for explaining, administering, and coordinating the verification and payment process with jackpot winners, casinos, and IGT technicians, which requires critical analysis and escalation if necessary.
Following a successful verification, this position will administer the ongoing payment and communication with jackpot winners, state and federal tax entities, gaming regulators, and internal departments such as Accounts Payable, Treasury, Tax, Compliance, and Legal. Specifically, holds responsibility for creating tax filings to the IRS and state entities, provides regular reports to IGT’s Accounting function, and preparing records and reporting of MegaJackpots payments.
This position is seen as the subject matter expert regarding jackpot verification, jackpot payments, jackpot winners, and all associated processes. Communicates effectively with internal and external customers, especially winning patrons, as well as co-workers; works well in a team environment. Aware of and/or involved in all jackpot related functions.
First Year Goals
Complete the requisite 90 day training period with adequate quality and efficiency to be working as a functioning member of the MJP Specialist team as described in the job summary. Continue past the 90 day training period to increase knowledge in related jackpot activities. Continue through the first year to be involved in feedback on processes and improvements, as well as potential projects affecting the department.
High School diploma required.
Must be 21 years of age and must be able to obtain a gaming card/license in multiple jurisdictions.
Able to type 35 WPM and must have computer experience in the Microsoft Office Suite or equivalent.
Willing to work overtime and/or make schedule adjustments as needed.
Associates or Bachelor’s degree in Accounting or Finance preferred.
4 to 6 years of administrative / coordination experience in accounting, finance, tax, or MegaJackpots and WAP processes preferred.
Other computer experience with SAP and/or ACD systems preferred.
Special requirements needed
Work overtime as needed
Must be at least 21 years of age
Able to obtain a Gaming License
Valid driver license and clean driving record
Pass a background check
Must be at least 18 years of age
Available to work on weekends
Keys To Success
• Drive results to achieve high-quality work results regardless of work complexity. • Build collaborative relationships both internally and externally • Decision making to identify and understand situations; identify opportunities to proactively resolve. • Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles. • Self-leadership to continuously learn and develop oneself • Foster innovation
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.