IGT Computer Operator I in Tallahassee, Florida

Computer Operator I

Overall Purpose and Objective:

Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT Best Practices.

Principle Duties and Responsibilities:

  • Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.

  • Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.

  • Monitors logical security through use of established tools and procedures.

  • Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.

  • Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision.

  • Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.

  • Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.

  • Submits recommendations to create and/or maintain operational procedures and checklists.

  • Adheres to Service Level Agreements (SLA) by following established SLA performance requirements

  • Adheres to IT best practices by following established IT best practice performance and audit requirements

  • Supports local testing policies and procedures

  • Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures

  • Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.

Skills and Experience:

  • Two year technical college degree and 1-2 years comparable experience

  • Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands

  • Working knowledge of FTP/SFTP protocols

  • Comprehensive knowledge of Office suite and PC operating systems

  • Customer service experience a plus

  • Strong verbal and written communication skills (in particular phone etiquette skills)

  • Self-motivated with demonstrated initiative and sense of urgency

  • Effective listening skills, ability to organize and plan, attention to detail skills required.

  • Must be available to work nights, weekends and holidays, 12 hour shifts.

  • Ability to work autonomously and within a team.