IGT Call Centre Associate in Toronto, Ontario
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.
OVERALL PURPOSE AND OBJECTIVE
Are you passionate about helping people have fun? Our player support center has immediate needs for an energetic and personable agents. As part of our service team this role will be responsible for answering first line queries and provides world class customer care for our online players. Agents will respond to inbound inquiries regarding basic set up and account management. Our center is located in North York, Ontario and near public transit.
DUTIES AND RESPONSIBILITIES
Provide players with effective and timely first-level account support such as passwords, fund transfers, account set up and privileges and connections
Handling inbound customer requests via email or telephone
Using our internal tracking system, document and track the nature and scope of issues and the actions taken to resolve the call
Escalate issues that cannot be resolved by first level per internal protocols
Informing players about current promotions
Providing players with accurate information regarding game guidelines and rules
Assisting our fraud and security agents with related issues
Excellent communication skills, both written and verbal
Minimum 1 year customer service experience in a Contact Center environment
General computer experience required, including the ability to type and navigate the internet
Knowledge of Poker and Bingo is an asset, however training will be provided
Must be a team player and a quick learner
You are at your best in a team environment
Must be available for day, evening and night shifts
Medical and Dental benefits
RRSP matching program
Training and Career opportunities
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .